We are looking for a dedicated professional to take on Practice Manager jobs in Stone, offering a rewarding leadership opportunity in a customer-focused optical and hearing care environment. This position combines daily branch operations with people management, supporting a local team to deliver exceptional service and drive business growth.
What you'll be doing
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with company policies, health and safety standards and regulatory requirements
What we're looking for
- Experienced retail manager, ideally with a background in optics, audiology, or healthcare
- Strong leadership and people management skills combined with a customer-first mindset
- Excellent communication abilities and commercial awareness
- Proactive, hands-on approach to solving problems and developing your team
- Basic I.T. skills and familiarity with point-of-sale systems
Salary and benefits
- Competitive salary with performance-based incentives
- 28 days annual leave including bank holidays (pro-rata)
- Opportunities for ongoing training, career progression and personal development
- A rewarding benefits package including staff discounts and pension scheme
- The chance to lead and develop a supportive, passionate team within a family-run company culture