We are currently looking for an experienced Practice Manager to lead a busy branch in Royton, offering a competitive salary alongside performance-based incentives and career development opportunities.
What you'll be doing
- Lead and motivate the team to consistently provide outstanding customer service
- Manage all daily branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance and branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with company policies, health and safety standards and regulatory requirements
What we're looking for
- Experience as a retail manager, ideally with a background in optics, audiology or healthcare
- Strong leadership and people management skills
- A customer-first mindset with excellent communication abilities
- Commercial awareness and a proactive, hands-on approach to problem-solving
- Basic I.T. skills and familiarity with point-of-sale systems
Salary and benefits
- Competitive salary with performance-based incentives
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
- Pension scheme
- Opportunities for ongoing training, career progression and personal development
- A supportive, passionate team environment and a company culture that values professionalism