We are looking for a dedicated leader to step into a new Practice Manager job in Birmingham, working on a 38.75 hours per week fixed-term contract. This is an exciting opportunity to lead a customer-focused team in the West Midlands and help drive the success of a busy practice.
What you'll be doing
- Leading, coaching and developing the in-store team to deliver exceptional customer service and hit clinical and retail targets
- Managing day-to-day operations, including rotas, payroll, stock control and compliance with company standards
- Conducting regular performance reviews, setting clear objectives and supporting team members with ongoing training and career development
- Resolving customer queries professionally and ensuring every patient receives a warm, welcoming experience from the moment they arrive
- Working collaboratively with clinical staff to ensure smooth patient journeys through sight tests and dispensing
What we're looking for
- Previous experience in retail management, hospitality or healthcare leadership, ideally within optics
- A proven track record of motivating teams, driving sales performance and managing operational store budgets
- Excellent communication skills with a natural ability to build rapport with customers and colleagues alike
- A proactive, problem-solving mindset and the ability to adapt in a fast-paced environment
Salary and benefits
- 38.75 hours per week
- Temporary / fixed term contract
- Competitive salary package dependent on experience