We are looking for a customer-focused team member to take on a permanent 38.75 hours per week Optical Assistant role based in Stratford-upon-Avon, offering a great opportunity to build a rewarding career in eye care.
This is a hands-on customer service and retail position where you will be the face of the practice, helping patients choose frames and lenses that suit their lifestyle and prescription. You will be supported by an experienced team in a welcoming environment where no two days are the same.
What you'll be doing
- Welcoming patients into the practice and managing appointments
- Dispensing spectacles and helping customers select frames, lenses and coatings that meet their visual needs
- Adjusting, fitting and repairing eyewear to ensure a comfortable and precise fit
- Carrying out pre-screening tests, including optical coherence tomography and visual field checks, prior to sight tests
- Handling enquiries over the phone and in person, booking appointments and taking payments
- Maintaining merchandising standards across the practice floor and ensuring stock is well-organised
What we're looking for
- A passion for delivering exceptional customer service with a friendly and approachable manner
- Strong communication skills and confidence when dealing with people of all ages
- Good attention to detail and accuracy, particularly when taking measurements and handling administration
- A team player who is willing to learn new skills and support colleagues during busy periods
- Previous experience in retail, customer service or optics is beneficial, though full training will be provided
Salary and benefits
- Permanent contract
- 38.75 hours per week
- Competitive salary aligned with experience
- Comprehensive training and development programme to support your progression
- Generous staff discount on eye care products and eyewear