Optical Assistant
at R K Biggs
Here at the Federation, we don't rely on advertised vacancies. We talk to employers and really understand what kind of people would thrive within their business.
This is an example of a role within this practice. If it matches what you're looking for, we can approach the business directly, explore current or future opportunities, and position you for roles that may never reach the open market.
Opportunities within practices like this often arise through growth, team changes, or performance needs rather than public advertising. We regularly support candidates into roles here by proactively opening conversations based on what they want.
Would you like us to find out what opportunities are perfect for you?
About this role
In an optical practice environment similar to R K Biggs in Dover, an Optical Assistant is fundamental to patient care and daily operations. This role involves being the initial point of contact, offering a welcoming reception to all visitors. Responsibilities often include managing appointment schedules, conducting essential pre-screening tests such as autorefraction and tonometry, and assisting patients with frame selection. You would also be involved in performing basic spectacle adjustments and minor repairs, processing new orders efficiently, and maintaining the overall presentation and tidiness of the practice area. The Optical Assistant is central to ensuring a smooth patient journey and the effective running of the practice.
What working in a role like this could offer you
What working in a role like this could offer you is a stable career path within a resilient sector. There are clear opportunities for professional development, potentially leading to qualifications such as a Fellowship of the British Contact Lens Association (FBDO) to become a dispensing optician, or progressing into practice management. On-the-job training is typically extensive, supplemented by manufacturer-led courses and the chance to gain formal qualifications. The optical industry in the UK offers consistent demand, providing job security. Furthermore, a role in Dover could offer a pleasant lifestyle balance. This type of position provides a genuine long-term career prospect without necessarily requiring a university degree for entry.
Requirements
A role like this could suit individuals with strong communication skills and a keen attention to detail. While previous experience in retail or customer service is beneficial, many practices offer comprehensive training, making it an accessible entry point. Essential skills include comfort with technology for appointment systems and record keeping, basic numeracy, and reliability. Personal attributes such as a willingness to learn, a professional appearance, and the ability to collaborate within a team are highly valued. Holding GCSEs in Maths and English is often advantageous, as are qualifications like an NVQ Level 2 or 3 in Optical Care. The role also requires being comfortable standing for extended periods throughout the working day.