Optical Assistant
at Graham Young
Here at the Federation, we don't rely on advertised vacancies. We talk to employers and really understand what kind of people would thrive within their business.
This is an example of a role within this practice. If it matches what you're looking for, we can approach the business directly, explore current or future opportunities, and position you for roles that may never reach the open market.
Opportunities within practices like this often arise through growth, team changes, or performance needs rather than public advertising. We regularly support candidates into roles here by proactively opening conversations based on what they want.
Would you like us to find out what opportunities are perfect for you?
About this role
In a practice environment similar to Graham Young in Peterborough, an Optical Assistant is integral to patient care and daily operations. This role serves as the primary point of contact, ensuring a welcoming atmosphere from the moment a patient arrives. Responsibilities typically involve managing appointment schedules, conducting essential pre-screening tests such as autorefraction, tonometry, and visual field tests, and providing support during eye examinations. The assistant also helps patients select eyewear, performs minor frame adjustments and repairs, processes customer orders efficiently, and maintains the overall presentation and tidiness of the practice floor. This position is key to the smooth and effective functioning of the practice.
What working in a role like this could offer you
What working in a role like this could offer you is a stable career path within a resilient sector. Opportunities for progression are significant, with potential pathways leading to becoming a fully qualified Dispensing Optician through the FBDO qualification, specialising in contact lenses, or moving into practice management. Continuous professional development is common, encompassing on-the-job training and potentially manufacturer-specific courses. A role in optics provides a sense of industry security due to consistent UK demand. Furthermore, entering the profession without a degree is achievable, offering genuine long-term prospects and a fulfilling career in Peterborough.
Requirements
For a role like this at Graham Young, a background in retail or customer service is beneficial, though not always essential as comprehensive training is often provided. Essential skills include strong communication abilities, meticulous attention to detail, and a degree of comfort with technology for appointment management and order processing. A professional appearance, reliability, and a genuine willingness to learn are highly valued personal attributes. While not mandatory, qualifications such as GCSEs in Maths and English, or an NVQ Level 2 or 3 in Optical Care, can be advantageous. The role also requires the physical capability to stand for extended periods.