Optical Assistant
at F Norville
Here at the Federation, we don't rely on advertised vacancies. We talk to employers and really understand what kind of people would thrive within their business.
This is an example of a role within this practice. If it matches what you're looking for, we can approach the business directly, explore current or future opportunities, and position you for roles that may never reach the open market.
Opportunities within practices like this often arise through growth, team changes, or performance needs rather than public advertising. We regularly support candidates into roles here by proactively opening conversations based on what they want.
Would you like us to find out what opportunities are perfect for you?
About this role
In an optical practice environment similar to F Norville, an Optical Assistant is integral to patient care and the efficient operation of the practice. Day-to-day duties may involve greeting patients warmly, managing appointment schedules, and performing essential pre-screening tests such as autorefraction, tonometry, and visual fields. Assisting patients with frame selection, undertaking minor frame adjustments and repairs, and processing customer orders are also key aspects of the role. Maintaining the presentation and organisation of the practice floor ensures a welcoming atmosphere for all visitors. This position serves as the primary point of contact for many patients, playing a crucial part in the overall patient journey and the smooth day-to-day running of the practice.
What working in a role like this could offer you
What working in a role like this could offer you is a stable career within the resilient optical sector, which sees consistent demand across the UK. There are clear pathways for career progression, potentially leading to training as a dispensing optician through the FBDO qualification, specialised roles with contact lenses, or even practice management. Comprehensive training and development are typically available, including valuable on-the-job learning and opportunities to gain formal qualifications like NVQs. The lifestyle considerations of working in an area like the Cotswold region can also be a significant draw. This is a career that can be entered without a university degree, offering genuine long-term prospects and professional development.
Requirements
A role like this could suit individuals with previous experience in retail or customer service, though this is not always essential as full training may be provided. Strong communication skills, meticulous attention to detail, and basic numeracy are important. Comfort with using computer systems and technology would be advantageous. Personal attributes such as reliability, a proactive willingness to learn, and a professional appearance are highly valued. An ability to collaborate effectively within a team is also necessary. While not always mandatory, GCSEs in Maths and English are beneficial. Some practices may favour candidates with NVQ Level 2 or 3 in Optical Care. The role often requires comfort with standing for extended periods.