Optical Assistant
at Anglian Optics
Here at the Federation, we don't rely on advertised vacancies. We talk to employers and really understand what kind of people would thrive within their business.
This is an example of a role within this practice. If it matches what you're looking for, we can approach the business directly, explore current or future opportunities, and position you for roles that may never reach the open market.
Opportunities within practices like this often arise through growth, team changes, or performance needs rather than public advertising. We regularly support candidates into roles here by proactively opening conversations based on what they want.
Would you like us to find out what opportunities are perfect for you?
About this role
An Optical Assistant in a practice environment similar to Anglian Optics in Norwich is fundamental to patient care and practice operations. Daily duties encompass welcoming patients, scheduling appointments, and conducting essential pre-screening tests such as autorefraction, tonometry, and visual field tests. Assisting patients with frame selection, performing minor frame adjustments and repairs, and processing customer orders are also key functions. This role serves as the initial point of contact for individuals visiting the practice, significantly contributing to the efficient and organised workflow. The Optical Assistant plays a central part in ensuring a positive patient experience from arrival to departure.
What working in a role like this could offer you
What working in a role like this could offer you is a stable career within a resilient sector that consistently meets UK healthcare needs. A practice like Anglian Optics in Norwich can provide valuable on-the-job training and support for formal qualifications, such as NVQ Level 2 or 3 in Optical Care, and manufacturer-specific product training. Career progression pathways are varied, potentially leading to roles such as a dispensing optician (supported by study for the FBDO qualification), a contact lens optician, or practice management. Furthermore, working in Norwich offers a good lifestyle balance, and this role provides a clear route for career development without necessarily requiring a university degree, offering genuine long-term prospects.
Requirements
To join a practice like Anglian Optics in Norwich as an Optical Assistant, a strong commitment to customer service is essential. While prior retail or optical experience is beneficial, many practices provide comprehensive training, making it an accessible entry-level position. Essential skills include clear communication, meticulous attention to detail, and basic numeracy. Comfort with using technology and practice management software is also important. Key personal attributes involve reliability, a proactive approach to learning, maintaining a professional appearance, and the ability to collaborate effectively within a team. Holding GCSEs in Maths and English, or an NVQ Level 2 or 3 in Optical Care, can be advantageous. The role often requires standing for extended periods.